Frequently Asked Questions

Giving you peace of mind 

Why Book With
 create travel?

  • Personalised Service – Tailored trips to match your preferences.
  • Expert Knowledge – First-hand destination and travel insights.
  • Time-Saving – We handle all the planning for you.
  • Exclusive Deals – Special rates and promotions.
  • Dedicated Support – Help before, during, and after your trip.
  • Added Perks – Upgrades and extras through our supplier connections.
  • Consistent Contact – One trusted adviser throughout your journey.

Is My Holiday 
Protected?

  • Payments go directly to suppliers – We do not hold your money.
  • GDPR compliant – Secure transactions for peace of mind.
  • ATOL & ABTA protected – Your booking is safeguarded.

Can You Find the Best Deal?

  • Absolutely! We work with 100+ trusted travel suppliers, from airlines to hotels, cruises, and tour operators.
  • Same prices as booking direct – plus expert advice and support.
  • Exclusive discounts & perks – Special rates, upgrades, and promotions you won’t always find online.
  • Tailored to your budget – Whether it’s luxury, family, city breaks, or adventure, we’ll find the best value.
  • We do the hard work – No need to spend hours searching; we’ll find the best deal for you.

Does It Cost More to Book with You?

  • No extra cost to you – Our commission is built into the booking price.
  • Same pricing as booking direct – The commission would otherwise go to big companies.
  • Want to earn commission yourself? – Visit our 'Become a business partner' page

What Can I Book With You?

  • Anything travel-related! 
  • From package holidays to flights, train travel, hotels, cruises, ski trips, safaris, honeymoons, and city breaks.
  • Extras available – Airport transfers, parking, car hire, excursions.

When Do I Need to 
Pay?

  • Flexible payment options – You can often secure your booking with a deposit, with the remaining balance due closer to departure.
  • We’ll keep you informed – Payment deadlines vary by supplier, but we’ll guide you every step of the way.
  • Last-minute getaway?  If you're booking close to departure, full payment may be required upfront. We’ll let you know what to expect.

How Do I Book With create travel?

  • Enquire via our contact page.
  • Fill out an enquiry form.
  • Prefer a call or Zoom? We can arrange this after the initial contact.

Which Suppliers Do You Work With?

  • We partner with 100+ preferred suppliers, including:
  • Hotels: Hilton, Marriott, Mr & Mrs Smith, Plum Guide
  • Cruises: Virgin Voyages, Royal Caribbean
  • Holidays & Tours: ClubMed, Olympic, Instant Breaks
  • Extras: Holiday Extras, Disney, Car rentals, Airport services.

What If I Need to Cancel or Amend a Booking?

  • Plans change - we get it! Cancellation policies vary, and we’ll make sure you have all the details before you book.
  • Need to make a change? We’ll liaise with suppliers to explore amendment options.
  • Extra peace of mind – We always recommend travel insurance for added protection.
  • You're not alone - If anything comes up, we’re here to support you and help find the best possible solution.

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